For the next eight weeks, we will be visiting with Jane Clive the current IT department head at the Chicago North America Branch of the airline freight delivery service. GDD has grown rapidly but is currently suffering stagnant growth due to strong market competition. Jane is acutely aware that there is a need to become more efficient and to work together across the company to define ways to strategically plan an initiative that will encourage company growth with a competitive edge. Jane also knows that much of this initiative could be led efficiently with a knowledge management office and department. Jane decided that she is going to make it her challenge to convince President Rockfish to consider letting her put together a knowledge management office and hire a knowledge management manager. To begin her campaign Jane has decided to send him a memo to begin conversations on the value of knowledge management to an organization. Being very busy she has asked you to complete the memo for her edit.
Read chapter 1 & 2
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