Manuel Talbot, a second-line manager of the ZYXW department at a state agency, does not like what he saw this morning. What he saw was mud-splattered storage buildings, dirty state-owned vehicles, and even some spider webs when he looked out his office window. Unfortunately, this state of disarray has existed for a few months. Furthermore, another department—the VUTS—oversees these buildings and equipment, not Manuel. The VUTS are led by Jeff Gnash. Jeff is a second-line manager like Manuel.
Manuel is frustrated by this situation. He runs an orderly department and is upset that Jeff’s department seems to have little concern about the poor impression it makes when clients see the buildings, vehicles, and equipment poorly maintained. Moreover, the way the agency divides the work among departments contributes to Manuel’s frustration:
Manuel admits that the VUTS department does good work despite the mud, dirt, and spider webs. However, he’s not sure how much longer he can tolerate this situation.
One day the agency announces a big change. As part of an agency-wide reorganization plan, the two departments, ZYXW and VUTS, are merged into one department. Manuel now leads the new, single group in the region, called the ZYTS group. Jeff Gnash is transferred to a different region to do the same thing.
Now that Manuel is in charge, what are some things he should do in the next few weeks? Use the seven step problem-solving method discussed in the reading to solve the problem.
IMPORTANT: Use the questions below as subtitles. Write at least 150 words per paragraph for each question.
1. Identify the issues.
Clearly state the REAL decision problem and state all issues surrounding the problem. In other words, what is the difference between what is desired and what exists? (1 paragraph)
2. Understand everyone’s interests.
What are your objectives? Describe the interests or needs that you want satisfied by any given solution. (1 paragraph)
3. List the possible solutions.
Create a range of workable alternatives, without evaluating any of the options. (The term workable prevents alternative solutions that are too expensive, too time-consuming, or too elaborate.) This is the time to do some brainstorming. There may be lots of room for creativity. Be sure you are not EVALUATING the options in this step, just listing them. (1 paragraph)
4. Evaluate the options.
Provide pluses and minuses for each possible solution. What are the consequences (outcomes) of the alternatives? (Consequences include personal, social, health, and/or environmental. Watch the video Analysis of the Biological Clock Decision. What are the trade-offs? What would happen with each alternative? What would be its effect on the problem Gather the data you need to defend each option, and compare them with a checklist. Watch the video Making A Checklist, And Checking It. (1 paragraph)
5. Select an option or options.
What’s the best option and why? What decisions are interrelated? What are the implications for interrelated decisions? If there is a way to “bundle” several options together for a more satisfactory solution, do that. (1 paragraph)
6. Document the agreement.
Once the solution is chosen, share the decision with those whose work will be affected. [Questions to consider answering include: What should be communicated? What is the reason for the decision? Whom will it affect and how? What are the benefits expected for the individual, the department, and the organization? What adjustments will be required in terms of how work will be done? What, specifically, is everyone’s role in implementing the decision? What results are expected from everyone? When does, the action called for by the decision go into effect?] Write out all the details and implications. (1 paragraph)
7. Agree on contingencies, monitoring, and evaluation.
What might be a contingency plan if circumstances change? Generally, feedback and reports are necessary to learn of the decision’s outcome. How will you monitor compliance and follow-through? (2 paragraphs)
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more