Please refer to textbook ( the page numbers she uses do not match the online textbook version so please find the correct pages, if help is need please let me know):
Change elicits both mental and emotional resistance to change. Effective change leaders embrace quality communication as a method to help manage the negative mental and emotional perceptions surrounding change. If the features of communication networks is understood and incorporated into a plan for change, there is a higher likelihood of managing these perceptions effectively.
Using the failed change initiative that you discussed in Module 1 Discussion Forum 1, do the following:
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